Hybrid M2C Process Strategy Manager

National Grid; City of Syracuse (NY); Hybrid; USD 127,000 - 149,000; Full time

Benefits offered by this job

Hybrid work arrangement

Travel to NY/MA offices

Job summary

National Grid is seeking a Manager - Process and Performance Improvement to lead the Meter-to-Cash strategy and governance across Customer and Operations. This hybrid role collaborates with senior leaders to shape a multi-year improvement roadmap driving customer outcomes and operational excellence.

You will build cross-functional partnerships, champion process enhancements, and oversee initiatives with measurable benefits, while travel to NY/MA offices is required.

Qualifications

• Bachelor's degree required; advanced degree/certification desirable.
• 8–10 years of progressive experience in process strategy, transformation, or business analysis.
• Proven ability to influence senior leaders and align stakeholders.
• Experience leading governance forums, prioritization, and benefits realization.
• Excellent executive communication, facilitation, and storytelling skills.
• Utility/regulatory or Meter-to-Cash experience preferred.

Responsibilities

• Lead and develop a team responsible for Meter-to-Cash strategy, analysis, governance, and portfolio coordination.
• Own development of end-to-end Meter-to-Cash strategy and multi-year roadmap.
• Provide guidance to senior leaders on process performance, investment priorities, and risks.
• Maintain a comprehensive view of the Meter-to-Cash value chain and ownership.
• Analyze performance to identify root causes and high-value improvement opportunities.
• Develop and manage an integrated portfolio and pipeline of Meter-to-Cash initiatives.
• Lead cross-functional governance forums to confirm ownership and prioritize work.

Skills

Executive communication

Influence senior leaders

Stakeholder management

Governance facilitation

Strategic thinking

Education

Bachelor's degree in engineering, finance, business

Advanced degree or relevant certification desirable

Job description

National Grid is seeking a Manager - Process and Performance Improvement to lead the Meter-to-Cash strategy and governance across Customer and Operations. This hybrid role collaborates with senior leaders to shape a multi-year improvement roadmap driving customer outcomes and operational excellence.

You will build cross-functional partnerships, champion process enhancements, and oversee initiatives with measurable benefits, while travel to NY/MA offices is required.