Manager, Process Improvement - Automation & Asset Ops

Ultipro; Houston (TX); Hybrid; USD 112,000 - 155,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan with match

New-child leave

Tuition reimbursement

Scholarship program

Matching charitable contributions

Generous paid time-off

Free beverages and snacks

Job summary

Crown Castle in Houston, TX is seeking a Manager, Process Improvement (M2) to lead cross‑functional process optimization within the Assets & Operations team. You will drive automation, streamline workflows, and champion changes with measurable outcomes, supported by direct reports.

The role emphasizes collaboration with engineering, inspection, and site operations, strong change management, data analysis, and influencing leaders to adopt improved practices across the portfolio of towers.

Qualifications

• Bachelor's degree in business or related field required.
• PMP or Lean Six Sigma preferred.
• Five or more years leading large scale process improvement projects.
• 2-5+ years of supervisory experience preferred.
• Familiarity with site operations standards and Crown Castle cross-functional experience preferred.

Responsibilities

• Leads the implementation of process improvement projects to achieve desired results
• Innovatively design process solutions by analyzing data and evaluating key business components, while ensuring solutions are rightsized for the problem and within the constraints of time, scope, and budget
• Collaborate with many stakeholders to ensure a common understanding and bring the necessary skills and expertise to the improvement process
• Enact lasting changes to how asset integrity is preserved by utilizing a consultative approach to department leadership that focuses on defining and measuring operational value delivered through people, tasks, and systems.
• Provide guidance and expertise to supported teams on process, leveraging unique cross-functional vista point and continuous improvement skillset to consult on problems, risks, and opportunities
• Determines, allocates, and directs all process improvement project team resources
• Spend time with teams across the organization to understand existing process and support them in identifying and understanding process improvement opportunities
• Demonstrated ability to successfully resolve situations that are ambiguous, broadly defined, complex, diverse, and unprecedented
• Collaborative work done in a way that balances educated decision making with measured speed of implementation.
• Ability to continuouslyprioritizelong-term plans with short-term urgent response needs.
• Ability toinfluence conversations and work through buildingofrelationships, thoughtful framing of issues, and buildinginfluencethrough excellent work.
• Strongwritten and verbalcommunication skillswith an ability to present complex information in a clear and simple format.
• A constant example of modeling Crown’s CORE Four values.

Skills

Process improvement

Project management

Cross-functional collaboration

Change management

Leadership

Education

Bachelor's degree in business or related field

PMP certification or Lean Six Sigma preferred

Job description

Crown Castle in Houston, TX is seeking a Manager, Process Improvement (M2) to lead cross‑functional process optimization within the Assets & Operations team. You will drive automation, streamline workflows, and champion changes with measurable outcomes, supported by direct reports.

The role emphasizes collaboration with engineering, inspection, and site operations, strong change management, data analysis, and influencing leaders to adopt improved practices across the portfolio of towers.