Manager Process Improvement (A&O)

Ultipro; Houston (TX); Hybrid; USD 112,000 - 155,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan with match

New-child leave

Tuition reimbursement

Scholarship program

Matching charitable contributions

Generous paid time-off

Free beverages and snacks

Job summary

Crown Castle in Houston, TX is seeking a Manager, Process Improvement (M2) to lead cross‑functional process optimization within the Assets & Operations team. You will drive automation, streamline workflows, and champion changes with measurable outcomes, supported by direct reports.

The role emphasizes collaboration with engineering, inspection, and site operations, strong change management, data analysis, and influencing leaders to adopt improved practices across the portfolio of towers.

Qualifications

• Bachelor's degree in business or related field required.
• PMP or Lean Six Sigma preferred.
• Five or more years leading large scale process improvement projects.
• 2-5+ years of supervisory experience preferred.
• Familiarity with site operations standards and Crown Castle cross-functional experience preferred.

Responsibilities

• Leads the implementation of process improvement projects to achieve desired results
• Innovatively design process solutions by analyzing data and evaluating key business components, while ensuring solutions are rightsized for the problem and within the constraints of time, scope, and budget
• Collaborate with many stakeholders to ensure a common understanding and bring the necessary skills and expertise to the improvement process
• Enact lasting changes to how asset integrity is preserved by utilizing a consultative approach to department leadership that focuses on defining and measuring operational value delivered through people, tasks, and systems.
• Provide guidance and expertise to supported teams on process, leveraging unique cross-functional vista point and continuous improvement skillset to consult on problems, risks, and opportunities
• Determines, allocates, and directs all process improvement project team resources
• Spend time with teams across the organization to understand existing process and support them in identifying and understanding process improvement opportunities
• Demonstrated ability to successfully resolve situations that are ambiguous, broadly defined, complex, diverse, and unprecedented
• Collaborative work done in a way that balances educated decision making with measured speed of implementation.
• Ability to continuouslyprioritizelong-term plans with short-term urgent response needs.
• Ability toinfluence conversations and work through buildingofrelationships, thoughtful framing of issues, and buildinginfluencethrough excellent work.
• Strongwritten and verbalcommunication skillswith an ability to present complex information in a clear and simple format.
• A constant example of modeling Crown’s CORE Four values.

Skills

Process improvement

Project management

Cross-functional collaboration

Change management

Leadership

Education

Bachelor's degree in business or related field

PMP certification or Lean Six Sigma preferred

Job description

Houston, TX 8020 Katy Fwy
Houston, TX 77024, USA

POSITION TITLE:

Manager, Process Improvement (M2)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

The Assets & Operations (A&O) department is responsible for preserving the asset integrity of our portfolio of towers. This requires strong alignment of processes related to engineering, inspection, site access controls and monitoring, and site repairs. A significant amount of tasks associated with these activities are completed annually and thoughtful design is required to operate efficiently and effectively, in close coordination with the underlying standards that provide for safety, compliance, and data integrity.

The Manager, Process Improvement will lead development and implementation of process improvement efforts within the department. They will be charged with identifying opportunities to automate operations and simplify workflows, thereby reducing steps and handoffs. They will work alongside leaders within the department to identify measurable outcomes and champion solutions that achieve these goals. The Manager, Process Improvement will also ensure teammates adopt changes by driving effective change management and communication. Supported by one or more direct reports, they may also provide guidance or direction on project work to teammates and may mentor and train staff in the complexities of assigned work.

WHAT YOU WILL DO

• Leads the implementation of process improvement projects to achieve desired results
• Innovatively design process solutions by analyzing data and evaluating key business components, while ensuring solutions are rightsized for the problem and within the constraints of time, scope, and budget
• Collaborate with many stakeholders to ensure a common understanding and bring the necessary skills and expertise to the improvement process
• Enact lasting changes to how asset integrity is preserved by utilizing a consultative approach to department leadership that focuses on defining and measuring operational value delivered through people, tasks, and systems.
• Provide guidance and expertise to supported teams on process, leveraging unique cross-functional vista point and continuous improvement skillset to consult on problems, risks, and opportunities
• Determines, allocates, and directs all process improvement project team resources
• Spend time with teams across the organization to understand existing process and support them in identifying and understanding process improvement opportunities
• Demonstrated ability to successfully resolve situations that are ambiguous, broadly defined, complex, diverse, and unprecedented
• Collaborative work done in a way that balances educated decision making with measured speed of implementation.
• Ability to continuouslyprioritizelong-term plans with short-term urgent response needs.
• Ability toinfluence conversations and work through buildingofrelationships, thoughtful framing of issues, and buildinginfluencethrough excellent work.
• Strongwritten and verbalcommunication skillswith an ability to present complex information in a clear and simple format.
• A constant example of modeling Crown’s CORE Four values.

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• Bachelor's degree in business or related field
• PMP certification or Lean Six Sigma preferred

Experience Qualifications

• Five (5)+ years’ experience in leading large scale, complex process improvement projects
• 2-5+ years of supervisory experience preferred
• Expert knowledge of and practice of the five project management process groups
• Familiarity with site operations standards and practices, and cross-functional experience at Crown Castle is preferred, not required

Organizational Relationship

Reports to: VP Assets & Operations

Direct Reports (if applicable): Business Analyst, Process Improvement I/II/III

Where You Will Work:

This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

YOUR COMPANY BENEFITS

At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life. We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• All offices provide free beverages and snacks.

Compensation

The salary range offered for this position is $112400 - $154600 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information

Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.