Process Improvement & Design Consultant

Bank of America; Addison (TX); On-site; USD 85,000 - 130,000; Full time

Job summary

Bank of America in the United States is seeking a Process Improvement professional to analyze processes, document business cases, and lead transformation initiatives within Operational Excellence. The role focuses on cost efficiency, quality improvement, productivity gains, and risk mitigation through structured methods.

You will collaborate with senior leaders, Product Managers and cross‑functional teams to design, test and implement solutions.

Qualifications

• 5+ years in Industrial Engineering, business process design, operations modeling, or related consulting roles.
• Excellent written & verbal communications.
• Ability to obtain working knowledge of target state technologies.
• Experience in consulting/advisory is an advantage.
• Experience applying IE fundamentals in Financial Services is an advantage.
• Experience in analysis of information and data.
• Logical and systematic approach to solving unstructured problems.
• Proven facilitation and meeting management skills.

Responsibilities

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities.
• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions.
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits.
• Supports the development of enterprise change management deliverables for material projects including SIPOC, RACI maps, risk assessments, control plans, and related artifacts.

Skills

Process Mapping

Project Management

Data Visualization

Continuous Improvement

Critical Thinking

Business Process Analysis

Strategic Thinking

Data Collection

Tools

Design Thinking

Six Sigma

Agile

Job description

Bank of America in the United States is seeking a Process Improvement professional to analyze processes, document business cases, and lead transformation initiatives within Operational Excellence. The role focuses on cost efficiency, quality improvement, productivity gains, and risk mitigation through structured methods.

You will collaborate with senior leaders, Product Managers and cross‑functional teams to design, test and implement solutions.