Process Improvement Associate — Lean, Data & Ops Projects

Oscar Health; Phoenix (AZ); Hybrid; USD 87,000 - 114,000; Full time

Benefits offered by this job

Benefits package

Unlimited vacation

Annual performance bonuses

Job summary

Oscar Health is seeking a Process Improvement Associate for its Network Operations group in Tempe, AZ. The role focuses on cross-functional process design, optimization, and implementation to support strategic objectives, with emphasis on data-driven decision making and risk mitigation.

The Associate will manage projects end-to-end, engage stakeholders, and mentor peers while ensuring regulatory compliance. Hybrid work schedule required with in-office days for team meetings and events.

Qualifications

• A bachelor's degree or 3+ years commensurate experience.
• 3+ years of work experience in operations, health insurance, data analysis, engineering and/or consulting.
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools.
• 2+ years of experience with end to end project management.
• 2+ years of experience in designing and improving workflows as well as standing up accompanying operating and technical procedures.
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of constraints

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies
• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives
• Mentors team members and promotes colleagues' growth and professional development
• Compliance with all applicable laws and regulations
• Other duties as assigned

Skills

Data analysis

Project management

Communication

Education

Bachelor's degree or equivalent experience

Tools

Excel

SQL

Python

Job description

Oscar Health is seeking a Process Improvement Associate for its Network Operations group in Tempe, AZ. The role focuses on cross-functional process design, optimization, and implementation to support strategic objectives, with emphasis on data-driven decision making and risk mitigation.

The Associate will manage projects end-to-end, engage stakeholders, and mentor peers while ensuring regulatory compliance. Hybrid work schedule required with in-office days for team meetings and events.