Strategic Process Manager: Drive Change & Efficiency

Capital One Group; Richmond, Northern (TX, KY); Hybrid; USD 66,000 - 76,000; Full time

Job summary

Capital One seeks a Process Manager to drive cross-functional projects and operational improvements across our support towers. You will blend hands-on PM, data-driven analysis, and executive-level communication to influence outcomes and secure leadership buy-in.

The role involves strategic project delivery, governance activities, and mentorship, with salary guidance provided for multiple US locations (McLean, Plano, Richmond).

Qualifications

• High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• 1+ years in Process or Risk Management.
• PMI/Lean/Agile/Six Sigma certifications preferred.

Responsibilities

• Lead end-to-end operational projects from concept to launch.
• Prepare data-driven presentations for senior leadership.
• Identify organizational needs with advanced analytics.
• Facilitate QBRs, OKR planning, and budgeting cycles.
• Mentor colleagues and promote inclusive teamwork.

Skills

Project Management

Risk Management

Stakeholder Management

Data Analysis

Education

Bachelor's Degree

High School Diploma

Job description

Capital One seeks a Process Manager to drive cross-functional projects and operational improvements across our support towers. You will blend hands-on PM, data-driven analysis, and executive-level communication to influence outcomes and secure leadership buy-in.

The role involves strategic project delivery, governance activities, and mentorship, with salary guidance provided for multiple US locations (McLean, Plano, Richmond).