Process Design & Transformation Lead

Bank of America; Charlotte (NC); On-site; USD 120,000 - 170,000; Full time

Job summary

Bank of America is seeking a Solution Manager in Enterprise Transaction Services Transformation Initiatives to lead and maintain the strategic solution vision, design roadmap, and operational requirements for complex capabilities.

You will collaborate with Strategy, Technology, Architecture, Product, and Delivery teams to drive implementation and ensure alignment with business goals and regulatory expectations.

Qualifications

• Extensive experience designing, managing, and implementing strategic change and major initiatives.
• Strong leadership and executive communication.
• Experience with cross-functional collaboration across technology and business teams.

Responsibilities

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities.
• Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions.
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits.
• Leads the development of enterprise change management deliverables for material projects including SIPOC, RACI maps, risk assessments, control plans, and related artifacts

Skills

Change Management

Continuous Improvement

Process Design

Process Simplification

Reporting

Business Process Analysis

Critical Thinking

Process Performance Measurement

Program Management

Strategic Thinking

Conflict Management

Decision Making

Process Effectiveness

Scenario Planning and Analysis

Education

Bachelor's degree in Business, Industrial Engineering, Operations Research, or similar

Six Sigma certification

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Visio

OneNote

CoPilot

SharePoint

Job description

Bank of America is seeking a Solution Manager in Enterprise Transaction Services Transformation Initiatives to lead and maintain the strategic solution vision, design roadmap, and operational requirements for complex capabilities.

You will collaborate with Strategy, Technology, Architecture, Product, and Delivery teams to drive implementation and ensure alignment with business goals and regulatory expectations.