Process Design & Transformation Lead

Bank of America

Chandler (AZ)

On-site

USD 110,000 - 170,000

Full time

2 days ago

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Job summary

Bank of America in Chandler, AZ seeks a Solution Manager to lead Enterprise Transaction Services Transformation Initiatives and oversee Outbound Correspondence. This role develops the strategic vision, design roadmap, and operational requirements for complex business capabilities across ETS.

It partners with Strategy, Technology, Architecture, Product, and Delivery to guide successful implementations that deliver value.

Qualifications

Extensive experience designing, managing, and implementing strategic change and major initiatives.
Strong leadership with ability to communicate at an executive level.
Proven ability to partner across Strategy, Technology, Architecture, Product and Delivery teams.
Experience with MSP tools like PowerPoint, Word, Excel, Visio, OneNote, SharePoint.
Analytical thinker with a process‑oriented mindset and problem‑solving skills.
Ability to gather requirements and drive end‑to‑end change management.

Responsibilities

Implements moderately complex solutions to address issues and risks and improve controls.
Gathers information from Line of Business partners to implement solutions to business challenges.
Establishes a model for continuous process improvement using process engineering best practices.
Uses analytics to translate issues into design‑oriented solutions with clear business benefits.
Leads creation of SIPOC, RACI maps, risk assessments, and control plans for major projects.