Procedure Scheduler - Tower at Parkwest

Tennessee Orthopaedic Alliance; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennessee Orthopaedic Alliance in Knoxville, TN is seeking a nonexempt Scheduling Clerk to coordinate procedures with patients, answer questions, and ensure a smooth pre- and post-operative process.

You will schedule, reschedule, and cancel procedures, coordinate with facilities, educate patients about procedures, arrange pre-op clearances, manage paperwork and HIPAA compliant communications, and assist the physician with prep protocols.

Qualifications

• Education: high school diploma.
• Experience: Minimum two years of experience in customer services, with at least six months of experience in health care setting.
• Procedure scheduling experience preferred.

Responsibilities

• Schedule, reschedule and cancel all procedure(s).
• Contact area facility for available time for procedure.
• Educate patient on all aspects of the procedure that is scheduled.
• Schedule all pre-op clearance appointments with PCP or specialist.
• Coordinate any and all paperwork needed to facility (Including: complete order sets, H & Ps and imaging).
• Coordinate surgical representative through HIPAA compliant channels.
• Work with physician to keep pre-operative, surgical protocols updated.
• Schedule all initial follow-up appointments from procedure.
• Complete informed consents.
• Call in prescriptions according to MD protocol for procedure.
• Scan/sort all documentation related to completion of duties.
• Other duties as assigned.

Skills

Customer service experience

Healthcare setting experience

Education

High school diploma

Job description

General Summary

A nonexempt position responsible for scheduling procedures directly with patients and to discuss any questions that that patient may have.

Essential Job Responsibilities

• Responsible for scheduling, rescheduling and cancelling all procedure(s).
• Contacts area facility for available time for procedure.
• Educates patient on all aspects of the procedure that is scheduled.
• Schedules all pre-op clearance appointments with PCP or specialist.
• Coordinates any and all paperwork needed to facility (Including: complete order sets, H & Ps and imaging).
• Coordinates surgical representative through HIPAA compliant channels.
• Works with physician to keep pre-operative, surgical protocols updated.
• Schedules all initial follow-up appointments from procedure.
• Completes informed consents.
• Call in prescriptions according to MD protocol for procedure.
• Scans/sorts all documentation related to completion of duties.
• Other duties as assigned.

Job Requirements

Education: high school diploma.

Experience: Minimum two years of experience in customer services, with at least six months of experience in health care setting. Procedure scheduling experience preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.