Procedure Scheduling Representative

Non; Pensacola (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

[Not disclosed] is seeking a Procedure Scheduler to coordinate office-based and ASC procedures per provider orders, ensuring accuracy and excellent patient service. You will manage EMR notes, respond to patient inquiries, and maintain confidentiality under HIPAA while supporting scheduling workflows and paperwork compliance.

The role demands strong organization, multitasking, and teamwork in a fast-paced health care setting with a focus on patient satisfaction and service excellence.

Qualifications

• Must have knowledge of Internet and Microsoft Office software.
• Excellent written and oral communication skills including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, coworkers and the public.
• Must be able to work individually as well as within a team.
• Must follow verbal and written instructions and be flexible with schedule.
• Must maintain professional attitude and appearance at all times.

Responsibilities

• Schedule office-based and ASC procedures per provider orders.
• Enter notes and special instructions in the EMR for scheduling.
• Provide accurate information to patients regarding test preparations and appointment details.
• Respond to patient inquiries regarding scheduling changes or cancellations.
• Maintain EMR workflow and ensure all paperwork such as referrals and IDs is up to date.
• Assist with follow-up appointments and ensure timely communication with patients.

Education

High School Diploma or equivalent

Associate Degree

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Essential Duties and Responsibilities

Position requires utilization of clinical knowledge to schedule appropriate procedures per providers orders The Procedure Scheduler must schedule office based and ASC procedures consistent with the patients diagnosis and procedure request Also requires excellent customer service skills with patients employees and the public The Procedure Scheduler must be able to respond to both written and oral correspondence regarding scheduling changescancellations in a timely accurate manner Individual must be organized and be able to manage demanding workload with accuracy

Enters notes special instructions needed for scheduling in the electronic medical record Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosisindications indicated by the provider Provides accurate detailed information to patients regarding test preparations time of patients scheduled arrival and any other directional information needed; takes appropriate action in responding to questions from patients Performs job in accordance with Company Mission vision and goals Provides exceptional customer service to patients and their families Exercises confidentiality in all areas abiding by HIPAA rules and regulations Obtains patient emails for patient portal registration Maintains EMR patient case workflow Processes and schedules follow up appointments through EMRSchedules patient procedures in accordance with insurance guidelines Organizes and performs work effectively and efficiently and demonstrates standards of performance ownership teamwork communication compassion that support patient satisfaction and principles of service excellence Ensures all necessary paperwork and documentation ie referrals ID insurance cards etc are up to date and present at the time of service As needed handles phone inquiries from patients and others Screens calls to ascertain nature and urgency of inquiry and refers callers to the appropriate personnel Makes appointments via telephone patient portal and in person Responsible for copying barcoding and scanning medical records as needed Responsible for maintaining cleanliness of patient waiting area Checks work e mail on a regular basis throughout the workday Participate in and complete all required trainings and in services Performs other duties as assigned

Minimum Qualifications

High School Diploma or equivalentMust have knowledge of Internet and Microsoft Office software MS Word MS Excel MS PowerPoint MS OutlookMust have excellent written and oral communication skills including exceptional customer serviceMust be able to establish and maintain effective working relationships with doctors clinical staff other co workers and the publicMust be able to work individually as well as within a teamMust be able to follow both verbal and written instructionsMust be able to work a flexible scheduleMust be able to respond with patience and understanding during stressful conditions related to patient health and emergent situationsMust be able to multi task and prioritizeMust demonstrate extreme attention to detailMust possess strong organization skillsMust be able to problem solve and use reasoningMust be able to meet predefined quality standardsMust maintain and project a professional attitude and appearance at all timeMust have a working knowledge of the healthcare field and medical specialty as well as medical terminologyAll staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance

Preferred Qualifications

Associates Degree from an accredited college or universityOne 1 year of prior experience working with an Electronic Medical Record EMRDrivingTravel The employee must have reliable transportation Travel for this position may be required up to 25 While the primary workplace may be closest to the employees home work assignments could be in any of the Companys locations