Patient Service RepresentativeProcedure Scheduler

DIGESTIVE CARE SPECIALISTS LLC; Germantown (MD); On-site; USD 25,000 - 33,000; Full time

Job summary

DIGESTIVE CARE SPECIALISTS LLC in Germantown, MD is seeking a scheduling specialist to manage appointments, check-in, and patient communications for in‑person and televisit visits. The role coordinates procedures, secures physician and facility clearances, verifies insurance, and processes authorizations while maintaining smooth flow and empathy.

Requirements include at least 2 years in medical procedure scheduling, bilingual Spanish, and familiarity with eCW; exceptional organization and

Qualifications

• Minimum 2 years procedure scheduling experience within a medical office setting.
• Prior clinical medical assistant (MA) experience helpful
• Familiarity with insurance verification and authorizations
• Strong attention to detail and organizational skills to manage multiple cases and schedules simultaneously
• Excellent customer service skills with the ability to communicate effectively and compassionately with patients, families, and team members
• Problem solving skills with the ability to adapt to patient needs
• Must be a supportive team member
• Experience with eCW preferred
• Bilingual (Spanish) required

Responsibilities

• Answers incoming calls, schedules and reschedules appointments, and checks in-person and tele visit patients.
• Coordinates with patient and schedules procedure on appropriate provider’s schedule.
• Ensures that all arrangements have been made for each procedure including obtaining necessary special equipment requested by physician for specific procedures.
• Works with billing to complete requests for authorizations online, by fax and telephone.
• Post procedure with appropriate facility providing all necessary information, documentation and authorizations in a timely manner.
• Manages procedure cancellations and reschedules with the appropriate facility and adjusts schedule to maximize provider’s time.
• Serves as a primary point of contact for the patient and acts as a liaison with the physician, patient and other departments.

Skills

Customer service

Attention to detail

Organizational skills

Multitasking

Communication

Tools

eCW

Job description

Primary Duties & Responsibilities:

Answers incoming calls, schedules and reschedules appointments, provides general non-medical information, creates new patient accounts, checkout in-person and tele visit patients. Covers check-in as needed.

Handles all scheduling for patient procedures including post-procedure appointments. Responsible for ensuring all medical and specialty clearances are obtained in a timely manner prior to procedure date. Schedules all procedures with the appropriate facility based on procedure, patient’s medical conditions, insurance requirements and participation while maintaining efficient use of available block times and provider availability.

Serves as a primary point of contact for the patient, and will act as a liaison with the physician, patient and other departments. Serves as a resource and supports the patients before, during, and after procedure for all non-medical issues.

Coordinates with patient and schedules procedure on appropriate provider’s schedule.

Communicates preoperative instructions clearly to patients, addressing questions and concerns with professionalism and empathy. Provide patients with printed individualized preoperative instructions.

Obtains signature for procedure informed consent

Ensures that all arrangements have been made for each procedure including obtaining necessary special equipment requested by physician for specific procedures.

Works with billing to complete requests for authorizations online, by fax and telephone.

Post procedure with appropriate facility providing all necessary information, documentation and authorizations in a timely manner.

Manages procedure cancellations and reschedules with the appropriate facility and adjusts schedule to maximize provider’s time.

Qualifications:

Minimum 2 years procedure scheduling experience within a medical office setting required

Prior clinical medical assistant (MA) experience helpful

Familiarity with insurance verification and authorizations

Strong attention to detail and organizational skills to manage multiple cases and schedules simultaneously required.

Excellent customer service skills with the ability to communicate effectively and compassionately with patients, families, and team members.

Problem solving skills with the ability to adapt to patient needs

Must be a supportive team member

Experience with eCW preferred

Bilingual (Spanish) required