Procedure Scheduler - Tower at Parkwest

Toa; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Toa in Knoxville, TN is seeking a nonexempt scheduler responsible for coordinating procedures directly with patients, educating them about the scheduled procedures, and handling related paperwork. This role requires scheduling, rescheduling, and cancellation of procedures, with coordination across facilities and physicians.

The position emphasizes HIPAA-compliant communications, pre-op clearance coordination, and thorough documentation.

Qualifications

• Two years of customer service experience.
• At least six months in a healthcare setting.
• Scheduling experience preferred.

Responsibilities

• Schedule, reschedule and cancel all procedures.
• Contact area facility for available times for procedures.
• Educate patient on all aspects of the scheduled procedure.
• Schedule all pre-op clearance appointments with PCP or specialist.
• Coordinate paperwork needed to facility (order sets, H&Ps and imaging).
• Coordinate surgical representatives through HIPAA compliant channels.
• Work with physician to keep pre-operative and surgical protocols updated.
• Schedule initial follow-up appointments after procedures.
• Complete informed consents.
• Call in prescriptions according to MD protocol for procedure.
• Scans/sorts all documentation related to completion of duties.
• Perform other duties as assigned.

Skills

Scheduling

Customer service

HIPAA compliance

Documentation

Education

High school diploma

Job description

A nonexempt position responsible for scheduling procedures directly with patients and to discuss any questions that that patient may have.

• Responsible for scheduling, rescheduling and cancelling all procedure(s).
• Contacts area facility for available time for procedure.
• Educates patient on all aspects of the procedure that is scheduled.
• Schedules all pre-op clearance appointments with PCP or specialist.
• Coordinates any and all paperwork needed to facility (Including: complete order sets, H & Ps and imaging).
• Coordinates surgical representative through HIPAA compliant channels.
• Works with physician to keep pre-operative, surgical protocols updated.
• Schedules all initial follow-up appointments from procedure.
• Completes informed consents.
• Call in prescriptions according to MD protocol for procedure.
• Scans/sorts all documentation related to completion of duties.
• Other duties as assigned.

Job Requirements

Education: high school diploma.

Experience: Minimum two years of experience in customer services, with at least six months of experience in health care setting. Procedure scheduling experience preferred.

Equal Opportunity Employer
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