Procedure Scheduler

Healthcare Outcomes Performance Co. (HOPCo); Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

HSA with HDHP plans with company match

401k with company match

Employee Assistance Program 24/7

Employee Appreciation Days

Wellness events

Job summary

Healthcare Outcomes Performance Co. (HOPCo) in Phoenix, AZ is seeking a detail-oriented Scheduling and Insurance Verification Specialist to coordinate in-office procedures, verify demographics and insurance, and communicate with patients about authorizations and financial counseling.

The role requires at least two years in healthcare and one year scheduling or verification; call center experience is a plus.

Qualifications

• Two years of experience in the healthcare field is required.
• Previous call center experience is preferred.
• Minimum one year in scheduling or insurance verification.

Responsibilities

• Schedules in-office procedures within department timelines.
• Updates patient demographics and insurance eligibility; handles authorizations.
• Communicates with patients regarding authorization, financial counseling, and scheduling.
• Responds to patient questions and complaints, maintaining high satisfaction.
• Communicates clinical instructions for appointments/procedures.
• Answers calls, triages, and relays messages to staff.
• Cancels ancillary appointments and informs stakeholders.
• Keeps patient data in the EMR and practice management system accurate.
• Maintains HIPAA confidentiality and data security.

Skills

Call center experience

Healthcare field experience

Scheduling experience

Insurance verification

Job description

Benefits

• Competitive Health & Welfare Benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications

• Two years of experience in the healthcare field is required with previous call center experience is preferred.
• Minimum one year in scheduling or insurance verification.

Preferred

Experience in Spinal Cord, Kyphoplasty, and Imaging is highly preferred

Essential Function

• Schedules in-office procedures within the required time as designated by the department policies and procedures.
• Updates and confirms patient demographic information and insurance eligibility; updates and confirms necessary information including authorization requirements to allow successful processing of claims to insurance plans.
• Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.
• Responds to the patient(s) questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.
• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
• Other duties as assigned.