Procedure Scheduler

HOPCo; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

HSA with qualifying HDHP plans with公司匹

401k with company match after 6 months

Employee Assistance Program 24/7

Employee Appreciation Days

Wellness Events

Job summary

HOPCo is seeking a scheduling specialist in Arizona to manage patient appointments, verify insurance, and coordinate with clinical staff. You will update patient data in the EMR/PM system, handle authorizations, and communicate with patients regarding scheduling and financial aspects.

The role requires at least two years in healthcare and a minimum of one year in scheduling or insurance verification. Call center experience is preferred, with a focus on patient satisfaction and HIPAA compliance.

Qualifications

• Two years of experience in the healthcare field is required.
• Minimum one year in scheduling or insurance verification.
• Call center experience preferred.

Responsibilities

• Schedule in-office procedures within the required time as designated by policies.
• Update patient demographic information and insurance eligibility; handle authorizations for claims.
• Provide ongoing communication with patients regarding authorization, financial counseling, and scheduling.
• Respond to patient questions and complaints, resolving issues to maintain satisfaction.
• Communicate clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls; triage and relay messages to staff.
• Ensure cancellations are communicated to all stakeholders.
• Update patient information in the practice management system and EMR; document work performed.
• Maintain strict confidentiality of health records and HIPAA compliance.
• Other duties as assigned.

Skills

Healthcare experience

Call center experience

Scheduling

Insurance verification

HIPAA awareness

Tools

EMR/PM system

Job description

• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications:

• Two years of experience in the healthcare field is required with previous call center experience is preferred.
• Minimum one year in scheduling or insurance verification.

Preferred: Experience in Spinal Cord, Kyphoplasty, and Imaging is highly preferred

• Schedules in-office procedures within the required time as designated by the department policies and procedures.
• Updates and confirms patient demographic information and insurance eligibility; updates and confirms necessary information including authorization requirements to allow successful processing of claims to insurance plans.
• Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.
• Responds to the patient(s) questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.
• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
• Other duties as assigned.

Equal Opportunity Employer
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