Procedure Scheduler

The CORE Institute; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

HSA with HDHP match

401k with company match

Employee Assistance Program

Employee Appreciation Days

Wellness events

Job summary

The CORE Institute in Phoenix is seeking an administrative scheduling specialist to coordinate in-office procedures and verify patient insurance. You will support accurate scheduling and ensure timely processing of authorizations.

Ideal candidates have healthcare experience and exposure to call center workflows, with a focus on patient communication and HIPAA compliance. This role emphasizes accuracy, efficiency, and high patient satisfaction.

Qualifications

• Two years of experience in the healthcare field are required.
• Previous call center experience preferred.
• Minimum one year in scheduling or insurance verification.
• HIPAA compliance knowledge is required.

Responsibilities

• Schedule in-office procedures within department timelines.
• Update patient demographics and verify insurance eligibility.
• Ensure authorizations are obtained for claims processing.
• Communicate with patients regarding authorization, financial counseling, and scheduling.
• Answer calls promptly and triage messages to staff.
• Maintain HIPAA confidentiality and accurate EMR documentation.
• Coordinate with staff to cancel or reschedule appointments.

Skills

Healthcare experience

Call center experience

Scheduling

Insurance verification

Tools

EMR system

Practice management system

Job description

• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications:

• Two years of experience in the healthcare field is required with previous call center experience is preferred.
• Minimum one year in scheduling or insurance verification.

Preferred: Experience in Spinal Cord, Kyphoplasty, and Imaging is highly preferred

• Schedules in-office procedures within the required time as designated by the department policies and procedures.
• Updates and confirms patient demographic information and insurance eligibility; updates and confirms necessary information including authorization requirements to allow successful processing of claims to insurance plans.
• Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling.
• Responds to the patient(s) questions and complaints as required, resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.
• Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
• Other duties as assigned.

Equal Opportunity Employer
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