Medical Office Scheduler I

The CORE Institute | HOPCo; Phoenix (AZ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

HSA with qualifying HDHP plans with公司

401k plan after 6 months of service

Employee Assistance Program 24/7

Employee Appreciation Days

Employee Wellness Events

Job summary

The CORE Institute | HOPCo is seeking a Healthcare Scheduling Specialist to manage clinic appointments, including consultations and follow-ups, using the EMR system and scheduling tools. You will collect demographics, insurance details, and medical information, and verify eligibility at scheduling.

You’ll import referral documents into patient charts and manage inquiries, while upholding HIPAA and confidentiality in a busy Phoenix, AZ setting.

Qualifications

• Minimum 1 year of experience in the healthcare field.
• Previous call center experience preferred.
• Strong data entry and computer skills required.
• Knowledge of medical terminology and insurance plans.

Responsibilities

• Schedule clinic appointments, including consultations and follow-ups, using EMR and scheduling tools.
• Collect demographics, insurance information, and medical information.
• Verify insurance eligibility at the time of scheduling.
• Import referrals and documents into patient charts.
• Answer calls and resolve requests promptly.
• Coordinate with supervisors/leads about patient concerns.
• Maintain HIPAA confidentiality and protect health records.

Skills

Healthcare experience

Customer service

Data entry

Medical terminology

Insurance plans knowledge

Organizational skills

Tools

EMR scheduling tool

Scheduling software

Job description

• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications:

• Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of medical terminology and insurance plans.

Essential Functions

• Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines

Equal Opportunity Employer
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