Proactive Vehicle Service Concierge

Central Florida Toyota; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Central Florida Toyota is seeking a Service Advisor to sell and schedule needed service work in the service department. The role involves greeting customers, writing up vehicle problems, test drives with customers, and providing cost estimates for labor and parts.

You will ensure timely completion and accurate communication with customers. The ideal candidate will have strong communication and automotive knowledge, with attention to detail and a commitment to quality customer service.

Qualifications

• High school diploma or the equivalent or equivalent combination of education and experience.
• Communicate effectively with customers and colleagues; listen to determine needs.
• Knowledge of automotive systems, tools, and repair processes.
• Ability to use technical reference materials and manuals in written and online formats.
• Ability to follow processes to ensure quality and safety.
• Attention to detail with a commitment to quality.

Responsibilities

• Schedule service appointments and gather vehicle data.
• Greet customers and conduct telephone transactions.
• Write up vehicle problems clearly on repair orders.
• Test drive vehicles with customer when needed to confirm issues.
• Inspect vehicle and reference service history to propose needed work.
• Explain completed work and charges to customers.

Skills

Customer service

Communication

Teamwork

Automotive knowledge

Attention to detail

Technical manuals

Time management

Safety compliance

Education

High school diploma or equivalent

Valid Driver's License

Job description

Central Florida Toyota is seeking a Service Advisor to sell and schedule needed service work in the service department. The role involves greeting customers, writing up vehicle problems, test drives with customers, and providing cost estimates for labor and parts.

You will ensure timely completion and accurate communication with customers. The ideal candidate will have strong communication and automotive knowledge, with attention to detail and a commitment to quality customer service.