Proactive Resident Maintenance Coordinator

Gilder Search Group; Dallas (TX); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid option

Competitive pay

Growth opportunities

Job summary

Gilder Search Group is seeking a Maintenance Coordinator in the Dallas area to own resident service requests and keep vendors on track for timely completion.

You will engage residents professionally, coordinate activities, and support teammates while maintaining accurate files and positive outcomes. The role offers a hybrid work arrangement with standard hours and occasional overtime.

Qualifications

• High school diploma or GED required.
• 1+ year in single-family or multi-family rental property management.
• Valid driver's license and reliable transportation.
• Strong customer and resident service track record.
• Excellent written and verbal communication.

Responsibilities

• Be the go-to contact for resident service requests in your market.
• Coordinate service requests and keep vendors on track for timely completion.
• Provide courteous, professional support to residents and teammates.
• Handle resident touchpoints via phone, email, notes, and in person.
• Manage vendor relationships and align training with standards.
• Monitor KPIs and manage workload effectively.
• Reply to the shared inbox and route messages as needed.
• Maintain organized resident and service files on the shared drive.

Skills

Customer service

Vendor management

Communication

MS Office

Time management

Education

High school diploma

Tools

Excel

MS Office

Job description

Gilder Search Group is seeking a Maintenance Coordinator in the Dallas area to own resident service requests and keep vendors on track for timely completion.

You will engage residents professionally, coordinate activities, and support teammates while maintaining accurate files and positive outcomes. The role offers a hybrid work arrangement with standard hours and occasional overtime.