Maintenance Coordinator

Gilder Search Group; Dallas (TX); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid option

Competitive pay

Growth opportunities

Job summary

Gilder Search Group is seeking a Maintenance Coordinator in the Dallas area to own resident service requests and keep vendors on track for timely completion.

You will engage residents professionally, coordinate activities, and support teammates while maintaining accurate files and positive outcomes. The role offers a hybrid work arrangement with standard hours and occasional overtime.

Qualifications

• High school diploma or GED required.
• 1+ year in single-family or multi-family rental property management.
• Valid driver's license and reliable transportation.
• Strong customer and resident service track record.
• Excellent written and verbal communication.

Responsibilities

• Be the go-to contact for resident service requests in your market.
• Coordinate service requests and keep vendors on track for timely completion.
• Provide courteous, professional support to residents and teammates.
• Handle resident touchpoints via phone, email, notes, and in person.
• Manage vendor relationships and align training with standards.
• Monitor KPIs and manage workload effectively.
• Reply to the shared inbox and route messages as needed.
• Maintain organized resident and service files on the shared drive.

Skills

Customer service

Vendor management

Communication

MS Office

Time management

Education

High school diploma

Tools

Excel

MS Office

Job description

Picture this: a resident calls in with a maintenance issue. Within the hour, you have already looped in the right vendor, updated the resident, and logged the request in the system. No scrambling, no dropped ball, just steady, professional follow-through. That is the day-to-day our client needs a Maintenance Coordinator to own, and it could be your next role if you thrive on keeping people informed and problems moving toward a resolution.

About the Company:

Our client operates in the single-family residential space and has built a reputation for a flexible, empowering culture. The team values transparency above all: speaking candidly, owning outcomes, and celebrating wins together. They tackle challenges head-on and don't back down, but they don't take themselves too seriously either. If you're self-motivated with a can-do attitude and enjoy finding solutions where others see roadblocks, you'll fit right in. Competitive pay, strong benefits, and real growth opportunities come standard.

What You'll be Doing:

• Act as the go-to contact for resident service requests in your market, always representing the company professionally
• Take in, review, and coordinate service requests, keeping maintenance vendors on track for timely completion
• Provide courteous, professional support to residents while working closely with teammates
• Handle every resident touchpoint (phone calls, emails, written notes, and face-to-face conversations) with consistently high service quality
• Manage vendor relationships: answer questions, set clear expectations, and deliver training aligned with company standards
• Keep pace with department KPIs and stay on top of your workload
• Monitor and reply to the shared email inbox, routing messages appropriately when needed
• Keep resident and service files organized and current on the shared drive
• Take on other projects as assigned by leadership

What You Bring:

• High school diploma or GED
• At least one year in single-family or multi-family rental property management
• A valid driver's license
• A track record of outstanding customer and resident service
• Discretion when handling confidential information
• Comfort collaborating both in person and through digital tools
• Strong verbal and written communication skills
• Working knowledge of Microsoft Office (Outlook, Word, Excel) and general tech comfort
• Sharp attention to detail with the ability to juggle competing priorities
• Excellent time management and reliable follow-through on deadlines
• A proactive, self-starting mindset

Additional Information:

This position is based in our client's office in Dallas, TX, with the opportunity to work from home one day per week. Standard workdays are Monday through Friday, with occasional evening and weekend overtime hours.

Equal Opportunities and Other Employment Statements:

Our client is committed to building a workplace and community where inclusion is not only valued but prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment decisions are made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other basis protected by federal, state, or local law.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.