Proactive LiveOps Support Specialist

DoorDash USA; Los Angeles (CA); On-site; USD 44,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical insurance

Dental insurance

Vision benefits

11 paid holidays

Disability insurance

Life insurance

Mental health program

Job summary

DoorDash for Business is seeking a LiveOps team member to execute SOPs, use internal tools, and deliver best-in-class support to Customers, Merchants, and Dashers. You will help incubate new initiatives and optimize processes while maintaining high service standards.

The role emphasizes proactive problem solving, cross-team collaboration, and adaptability in a fast-paced environment with a strong focus on customer experience.

Qualifications

• 2+ years experience in customer support, operations, or account management.
• Ability to prioritize varying tasks and manage changing priorities.
• Adapt to changing environments while maintaining focus and quality.
• Think outside the box to resolve complex issues beyond SOPs.

Responsibilities

• Triage customer support issues to assess urgency and prioritize accordingly.
• Utilize internal tools to complete SOP requirements and support processes.
• Proactively contact Customers, Merchants, and Dashers via phone, text, or chat to resolve issues.
• Create documentation for processes to support experiments and initiatives that improve quality.
• Support new operational processes and pilots.

Skills

customer support

operations

account management

prioritization

adaptability

attention to detail

Job description

DoorDash for Business is seeking a LiveOps team member to execute SOPs, use internal tools, and deliver best-in-class support to Customers, Merchants, and Dashers. You will help incubate new initiatives and optimize processes while maintaining high service standards.

The role emphasizes proactive problem solving, cross-team collaboration, and adaptability in a fast-paced environment with a strong focus on customer experience.