Proactive LiveOps Support Specialist

Doordash; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Job summary

DoorDash for Business is seeking a LiveOps (LOS) team member to execute SOPs and provide best-in-class support to customers, merchants, and Dashers. You will help optimize processes, anticipate needs, and collaborate across departments to enhance the overall customer experience.

The role emphasizes proactive problem solving, documentation, and participation in pilots and new initiatives within DoorDash for Business. A strong bias for action and attention to detail are essential.

Qualifications

• 2+ years experience in customer support, operations, or account management.
• Ability to prioritize varying tasks and manage shifting priorities.
• Adaptability to changing environments while maintaining focus and quality.
• Think outside the box to resolve situations where procedures are insufficient.
• Maintain high accuracy and thoroughness in all tasks.
• Comfort with ambiguity and evolving workflows.

Responsibilities

• Triage customer support issues to assess urgency and assign priorities.
• Use internal and external tools to complete SOP requirements.
• Proactively contact Customers, Merchants, and Dashers to resolve moderately complex issues.
• Create documentation for processes to support experiments and initiatives.
• Support new operational processes and pilots.

Skills

Customer support

Operations

Account management

Prioritization

Adaptability

Critical thinking

Attention to detail

Ambiguity handling

Job description

DoorDash for Business is seeking a LiveOps (LOS) team member to execute SOPs and provide best-in-class support to customers, merchants, and Dashers. You will help optimize processes, anticipate needs, and collaborate across departments to enhance the overall customer experience.

The role emphasizes proactive problem solving, documentation, and participation in pilots and new initiatives within DoorDash for Business. A strong bias for action and attention to detail are essential.