Proactive LiveOps Support Specialist

DoorDash; Tempe (AZ); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

401(k) matching

Parental leave

Wellness benefits

Commuter benefits

Paid time off

Paid holidays

Medical/dental/vision

Disability insurance

Life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash’s LiveOps team in the United States is seeking a proactive LiveOps specialist to support customers, merchants, and dashers while executing standard operating procedures and refining our operations. You will monitor and triage issues, leverage internal tools, and help scale initiatives in DoorDash for Business.

Ideal candidates bring 2+ years in customer support or related operations, excel at prioritization, and adapt to evolving priorities with strong attention to detail and

Qualifications

• 2+ years of experience in customer support, operations, or account management.
• Ability to prioritize varying tasks in a fast-paced environment.
• Adaptability to changing priorities and ambiguity with focus and quality.

Responsibilities

• Triage customer support issues to assess urgency and priority.
• Use internal and external tools to fulfill SOP requirements.
• Proactively contact Customers, Merchants, and Dashers via phone, text, or chat to resolve moderately complex issues.
• Create documentation for processes to support experiments and initiatives.
• Support new operational processes and pilots.

Skills

Customer support

Operations

Account management

Job description

DoorDash’s LiveOps team in the United States is seeking a proactive LiveOps specialist to support customers, merchants, and dashers while executing standard operating procedures and refining our operations. You will monitor and triage issues, leverage internal tools, and help scale initiatives in DoorDash for Business.

Ideal candidates bring 2+ years in customer support or related operations, excel at prioritization, and adapt to evolving priorities with strong attention to detail and