LiveOps Support Specialist

DoorDash; Denver (CO); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

401(k) match

Parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Mental health program

Job summary

DoorDash for Business is seeking a LiveOps team member to execute SOPs and provide best-in-class support to Customers, Merchants, and Dashers. You will help optimize processes, incubate new initiatives, and ensure seamless experiences across the ecosystem.

You will triage issues, use internal tools, and proactively reach out to stakeholders to resolve moderately complex problems, while documenting processes for improved quality and scalability.

Qualifications

• 2+ years experience in customer support, operations, or account management.
• Ability to prioritize varying tasks.
• Ability to adapt to changing priorities and environments.
• Think outside the box to resolve situations with limited procedures.
• Maintain high quality through accuracy and thoroughness.
• Comfort with varying levels of ambiguity.

Responsibilities

• Triage customer support issues to assess urgency and assign prioritization.
• Utilize internal and external tools to complete SOP requirements.
• Proactively contact Customers, Merchants, and Dashers via phone, text, or chat to resolve moderately complex issues.
• Create documentation for processes to support experiments and initiatives that improve quality.
• Support new operational processes and pilots.

Skills

Customer support

Operations

Account management

Prioritization

Adaptability

Critical thinking

Attention to detail

Ambiguity tolerance

Job description

DoorDash for Business is seeking a LiveOps team member to execute SOPs and provide best-in-class support to Customers, Merchants, and Dashers. You will help optimize processes, incubate new initiatives, and ensure seamless experiences across the ecosystem.

You will triage issues, use internal tools, and proactively reach out to stakeholders to resolve moderately complex problems, while documenting processes for improved quality and scalability.