LiveOps Support Specialist

DoorDash; San Diego (CA); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

401(k) match

Parental leave

Wellness benefits

Commuter benefits

Paid time off

Paid sick leave

Job summary

DoorDash for Business is seeking a LiveOps (LOS) team member to execute standard operating procedures and use internal tools to provide best-in-class support to Customers, Merchants, and Dashers. You will help improve and incubate new initiatives within DoorDash for Business while maintaining a pulse on upcoming support operations.

Responsibilities include triaging issues, using SOP tools, proactive outreach, documenting processes, and supporting pilots.

Qualifications

• 2+ years of experience in customer support, operations, or account management.
• Ability to prioritize varying tasks.
• Ability to adapt to changing priorities, environments and challenges.
• Ability to think outside the box and use critical thinking to resolve situations.
• Attention to detail and high quality standards.
• Comfort with varying levels of ambiguity.

Responsibilities

• Triage customer support issues to assess urgency and assign prioritization.
• Utilize internal and external tools to complete SOP requirements.
• Proactively contact Customers, Merchants, and Dashers via phone, text, or chat to resolve moderately complex issues.
• Create documentation for processes to support experiments and initiatives and improve quality.
• Support new operational processes and pilots.

Skills

Customer support

Operations

Account management

Task prioritization

Adaptability

Critical thinking

Attention to detail

Ambiguity tolerance

Job description

DoorDash for Business is seeking a LiveOps (LOS) team member to execute standard operating procedures and use internal tools to provide best-in-class support to Customers, Merchants, and Dashers. You will help improve and incubate new initiatives within DoorDash for Business while maintaining a pulse on upcoming support operations.

Responsibilities include triaging issues, using SOP tools, proactive outreach, documenting processes, and supporting pilots.