Proactive LiveOps Support Specialist

DoorDash; Philadelphia (Philadelphia County); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

401(k) with employer match

Paid parental leave

Wellness benefits

Job summary

DoorDash for Business is seeking a LiveOps (LOS) team member to execute standard operating procedures and use internal tools to provide best-in-class support to Customers, Merchants, and Dashers. You will help improve and incubate initiatives within DoorDash for Business, while ensuring smooth operations and high service quality.

You will triage issues, communicate across departments, and document new processes to enhance experiments and pilots.

Qualifications

• 2+ years in customer support, operations, or account management.

Responsibilities

• Triage customer support issues to assess urgency and prioritization.
• Utilize internal and external tools to complete SOP requirements.
• Proactively contact Customers, Merchants, and Dashers via phone, text, or chat to resolve moderately complex issues.
• Create documentation for processes to support experiments and initiatives that improve quality.
• Support new operational processes and pilots.

Skills

Customer support

Operations

Account management

Job description

DoorDash for Business is seeking a LiveOps (LOS) team member to execute standard operating procedures and use internal tools to provide best-in-class support to Customers, Merchants, and Dashers. You will help improve and incubate initiatives within DoorDash for Business, while ensuring smooth operations and high service quality.

You will triage issues, communicate across departments, and document new processes to enhance experiments and pilots.