Desktop Support Specialist

The Phoenix Group; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

The Phoenix Group is seeking a hands-on Desktop Support Specialist in New York to deploy new technology solutions and maintain user environments. You will install system images, update applications, and coordinate hardware refreshes for end users across the organization.

Ideal candidates bring experience supporting end users in a professional IT setting, with familiarity in Windows 11, LAN/WAN concepts, and strong communication skills. Bachelor's degree in a technical field is required.

Qualifications

• Bachelor's degree in a technical discipline is required.
• Experience supporting end users in a professional IT environment.
• Familiarity with Windows 11 and networking fundamentals.
• Strong communication skills with technical and non-technical stakeholders.

Responsibilities

• Install and deploy system images, applications, and updates across physical and virtual machines.
• Coordinate sourcing and replacement of faulty components through approved vendors.
• Work with internal teams and end users to manage device refresh and replacement.
• Handle sensitive information with discretion and ensure compliance.
• Contribute to additional tasks or IT initiatives as required.

Skills

End-user support

Troubleshooting

Networking basics

Windows 11

Communication skills

Financial services exposure

Workload management

Education

Bachelor's degree in technical field

Job description

Provide hands-on support for deploying new technology solutions across the organization. Address and resolve issues related to hardware, workstations, and user environments, escalating or redirecting requests when needed and notifying leadership of high-priority concerns.

2. Key Responsibilities

This role includes, but is not limited to, the following tasks:

• Install and deploy system images, applications, and updates across both physical machines and virtual environments.
• Coordinate sourcing and replacement of faulty components through approved vendors.
• Work closely with internal teams and end users to manage device refresh and replacement efforts.
• Handle sensitive company and user-related information with discretion, ensuring adherence to relevant compliance standards.
• Contribute to additional tasks or initiatives as required.

3. Reporting Structure

This position reports directly to the Desktop Support leadership team. The individual is expected to take initiative, independently manage assigned responsibilities, and proactively contribute toward achieving team goals with limited oversight.

4. Skills & Background

Ideal candidates will demonstrate:

• Prior experience supporting end users in a professional IT environment, including diagnosing and resolving technical issues.
• Familiarity with networking fundamentals, including both LAN and WAN concepts.
• Working knowledge of modern Microsoft platforms, including Windows 11.
• Strong communication abilities, both verbal and written, to effectively interact with technical and non-technical stakeholders.
• Exposure to financial services or similar industries is considered a plus.
• Ability to manage workload efficiently, prioritize tasks, and support process improvement efforts.

5. Education Requirements

A bachelor’s degree in a relevant technical discipline is required, along with the ability to function effectively in a fast-paced, technically complex setting.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.