Proactive Contact Center Support Specialist

Sewell-Family-of-Companie; Odessa (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401K

Education & Training

Paid Time Off

Job summary

The Sewell Family of Companies is seeking a Contact Center Support Specialist in Fort Worth, TX. This production-oriented role ensures repairs, approvals, data entry, and internal requests move smoothly across vendors and teams.

You will own follow-up until items are closed and communicate clearly by phone and email. Responsibilities include following up on repairs, tracking approvals, accurate data entry, and timely status updates.

Qualifications

• Experience in customer service, contact center, or administrative support.
• Automotive dealership, fleet, or service department experience is an asset.
• Strong written communication: clear, concise emails and notes.
• Proficiency with ticketing, or dealer management systems and Microsoft Office.
• Strong data entry accuracy and attention to detail.

Responsibilities

• Follow up on open repairs with repair and maintenance vendors until each is closed or escalated.
• Track and chase pending approvals, and confirm each is completed.
• Enter and verify service and contact data accurately and on time.
• Triage and resolve internal requests from Sewell Teams.
• Document each interaction clearly in the case or ticket record.
• Identify recurring delays or gaps and recommend process fixes.
• Meet daily production and turnaround targets.

Tools

Ticketing systems

Dealer management systems

Microsoft Office

Job description

The Sewell Family of Companies is seeking a Contact Center Support Specialist in Fort Worth, TX. This production-oriented role ensures repairs, approvals, data entry, and internal requests move smoothly across vendors and teams.

You will own follow-up until items are closed and communicate clearly by phone and email. Responsibilities include following up on repairs, tracking approvals, accurate data entry, and timely status updates.