On-Site After-Sales Support Specialist

Sunon Furniture; Fort Worth (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary based on experience

Stable on-site role

Job summary

A furniture manufacturing company in Fort Worth is seeking an After-Sales Customer Service Representative to handle customer inquiries and manage after-sales cases. The role involves coordinating with various teams to resolve product issues and requires good communication skills and previous customer service experience. This position offers a competitive salary and a stable on-site role in a growing operation.

Qualifications

• Previous experience in customer service or after-sales support is preferred.
• Fluent in English (written and spoken).
• Good communication skills and a customer-focused attitude.

Responsibilities

• Handle after-sales inquiries from U.S. customers.
• Manage cases such as damaged, missing, or incorrect products.
• Coordinate with warehouse and logistics to resolve issues.

Skills

Customer service experience

Fluent in English

Good communication skills

Detail-oriented

Job description

A furniture manufacturing company in Fort Worth is seeking an After-Sales Customer Service Representative to handle customer inquiries and manage after-sales cases. The role involves coordinating with various teams to resolve product issues and requires good communication skills and previous customer service experience. This position offers a competitive salary and a stable on-site role in a growing operation.