Fort Worth After-Sales Support Specialist

Sunon Furniture; Fort Worth (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary based on experience

Stable on-site role

Supportive team and clear workflows

Job summary

A manufacturing company located in Fort Worth is seeking an After-Sales Customer Service Representative. This full-time position involves handling inquiries regarding orders, delivery, and product issues, while coordinating with logistics teams. The ideal candidate will be fluent in English and possess strong communication skills. This role offers a stable workplace in a supportive environment, focusing on customer satisfaction and efficiency. Competitive salary based on experience is provided.

Qualifications

• Previous experience in customer service or after-sales support is preferred.
• Must be fluent in English (written and spoken).
• Good communication skills and a customer-focused attitude are essential.

Responsibilities

• Handle after-sales inquiries from U.S. customers, including orders, delivery, and product issues.
• Manage cases such as damaged, missing, or incorrect products.
• Coordinate with warehouse, logistics, and internal teams to resolve issues efficiently.

Skills

Customer service experience

Fluent in English

Good communication skills

Detail-oriented

Ability to handle multiple tasks

Comfortable in factory/warehouse environment

Experience in manufacturing or logistics

Job description

A manufacturing company located in Fort Worth is seeking an After-Sales Customer Service Representative. This full-time position involves handling inquiries regarding orders, delivery, and product issues, while coordinating with logistics teams. The ideal candidate will be fluent in English and possess strong communication skills. This role offers a stable workplace in a supportive environment, focusing on customer satisfaction and efficiency. Competitive salary based on experience is provided.