Inbound Support Specialist – Fort Worth (Onsite, Contract)

Staff Perm, LLC; Fort Worth (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Medical

Dental

Vision

Life insurance

Job summary

Staff Perm, LLC is seeking a Customer Service Specialist to manage high-volume inbound calls and payment processing for government and municipal clients. This onsite role is located in Fort Worth, TX, and emphasizes accuracy, confidentiality, and regulatory compliance.

You will document transactions, provide courteous service, and maintain detailed records in a fast-paced environment while ensuring customer satisfaction and security standards are followed.

Qualifications

• High School Diploma or GED.
• Must be 18 years of age or older.
• Ability to type and speak simultaneously while navigating systems during live calls.
• Comfortable using computers, including email and web browsers.
• Familiarity with Microsoft Office and Outlook.

Responsibilities

• Handle inbound customer calls from start to resolution, including payment processing, inquiries, complaints, and information requests.
• Provide courteous and professional service to internal and external customers, aiming for high satisfaction.
• Follow security protocols and confidentiality standards when handling sensitive financial data.
• Accurately document all transactions in accordance with company and regulatory requirements.

Skills

Typing on calls

Multitasking

Microsoft Office

Outlook

Communication

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Staff Perm, LLC is seeking a Customer Service Specialist to manage high-volume inbound calls and payment processing for government and municipal clients. This onsite role is located in Fort Worth, TX, and emphasizes accuracy, confidentiality, and regulatory compliance.

You will document transactions, provide courteous service, and maintain detailed records in a fast-paced environment while ensuring customer satisfaction and security standards are followed.