Client Support & Communications Specialist

CFJ Manufacturing; Fort Worth (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

CFJ Manufacturing is seeking a Customer Service Representative to join a fast-paced team in Fort Worth, Texas. The role combines receptionist duties with frontline customer service, handling calls, emails, and order-related inquiries.

Ideal candidates bring at least one year of customer service experience, proficiency in Excel and Outlook, and a collaborative mindset to support sales and program management. The position emphasizes accuracy and timely responses in a busy environment.

Qualifications

• High school diploma required.
• 1 year of customer service experience required.

Responsibilities

• Answer inbound calls from clients, employees, vendors, and internal teams.
• Manage email responses for multiple client inquiries.
• Make outbound calls to provide status updates.
• Assist salespeople and Program Managers with callbacks and order processing.
• Provide system notes detailing client calls for PM visibility.
• Communicate professionally by phone, email or in person.
• Demonstrate accuracy and timeliness in all tasks.
• Process incoming and outgoing office mail.

Skills

Excel

Outlook

Teamwork

Attention to detail

Education

High school diploma

Job description

CFJ Manufacturing is seeking a Customer Service Representative to join a fast-paced team in Fort Worth, Texas. The role combines receptionist duties with frontline customer service, handling calls, emails, and order-related inquiries.

Ideal candidates bring at least one year of customer service experience, proficiency in Excel and Outlook, and a collaborative mindset to support sales and program management. The position emphasizes accuracy and timely responses in a busy environment.