PRO Services Success Consultant

Floor & Decor Holdings Inc.; Greenville (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services Associate in Greenville, SC, to build trusted relationships with PRO customers and advance their business. You will support the PRO desk, manage orders, and educate customers on Floor & Decor products and services.

Role requires a high school diploma, sales experience in contractor or retail settings, and strong communication skills. Travel up to 20% may be required; base pay starts at $15/hour with higher pay based on experience.

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.

Skills

Retail sales experience

CRM experience

Communication skills

Bilingual in Spanish

Education

High School diploma

Associate degree or higher

Tools

Salesforce CRM

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services Associate in Greenville, SC, to build trusted relationships with PRO customers and advance their business. You will support the PRO desk, manage orders, and educate customers on Floor & Decor products and services.

Role requires a high school diploma, sales experience in contractor or retail settings, and strong communication skills. Travel up to 20% may be required; base pay starts at $15/hour with higher pay based on experience.