PRO Services & Relationship Sales Specialist

Floor & Decor; Columbia (SC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Health/Dental/Vision/Life Insurance

Job summary

Floor & Decor in Columbia, SC is hiring for a PRO Services role focused on building relationships with our PRO customers and expanding their participation in Floor & Decor's offerings. This position reports to the PRO Services Manager and supports PRO priorities.

You will travel up to 20% to PRO job sites, support in-store PRO desk, promote PRO Credit Solutions, and collaborate with store teams to grow the PRO business while delivering world-class service.

Qualifications

• High School diploma or equivalent; associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce/CRM software is a plus.
• Bilingual in Spanish or dominant language in store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for PRO customers.
• Support the PRO desk in-store: calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on selling process.
• Educate PRO customers about our PRO business and expand their participation.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to present programs and benefits effectively.
• Provide excellent customer service and be results oriented.
• Interact across cultures and travel to job sites as needed.

Skills

Communication skills

Customer service

Spanish bilingual

Multitasking

Education

High School diploma or equivalent

Tools

Salesforce

Job description

Floor & Decor in Columbia, SC is hiring for a PRO Services role focused on building relationships with our PRO customers and expanding their participation in Floor & Decor's offerings. This position reports to the PRO Services Manager and supports PRO priorities.

You will travel up to 20% to PRO job sites, support in-store PRO desk, promote PRO Credit Solutions, and collaborate with store teams to grow the PRO business while delivering world-class service.