PRO Services Specialist — Build Contractor Partnerships

Floor & Decor; Bohemia (NY); Vor Ort; USD 23.000 - 29.000; Teilzeit

Benefits dieser Stelle

401k with company match

Employee Stock Purchase Plan

Paid vacation and holidays

Volunteer time off

Zusammenfassung

Floor & Decor in Bohemia, NY is seeking a PRO Services Associate to build strong relationships with our PRO customers and help grow their business. You will report to the PRO Services Manager and support PRO priorities through market insight and cross‑department collaboration.

The role focuses on in‑store PRO support, order follow‑up, product knowledge, and training team members in our selling process. Prior retail/contractor sales and solid communication skills are essential; bilingualism is a

Qualifikationen

• High School diploma or equivalent; Associate degree or higher preferred.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or dominant language in the store area is a plus.

Aufgaben

• Execute the PRO Services Blueprint to create a world class experience for PRO customers.
• Support the PRO desk in-store: calls, orders, follow-up, customer support and escalations.
• Collaborate with Store Team to identify PROs in the store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on the selling process.
• Promote PRO Credit Solutions and the PRO Premier Rewards Program.

Kenntnisse

Retail sales

CRM experience

Communication

Bilingual (Spanish)

Ausbildung

High School diploma

Associate degree or higher

Tools

Salesforce CRM

Jobbeschreibung

Floor & Decor in Bohemia, NY is seeking a PRO Services Associate to build strong relationships with our PRO customers and help grow their business. You will report to the PRO Services Manager and support PRO priorities through market insight and cross‑department collaboration.

The role focuses on in‑store PRO support, order follow‑up, product knowledge, and training team members in our selling process. Prior retail/contractor sales and solid communication skills are essential; bilingualism is a