Pro Services Sales Floor Lead — Customer Experience Coach

Lowe's Companies, Inc.; Charleston (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

A leading home improvement retailer is looking for a Sales Floor Department Supervisor to lead a team focused on customer service and support. This position requires effective coaching, training, and the ability to manage multiple associates. Candidates should have extensive experience in retail and customer service. The role involves managing store operations and ensuring a safe environment for both employees and customers. This is an exciting opportunity to make a significant impact in a dynamic retail setting.

Qualifications

• Minimum of 3 years experience in a retail environment or 5 years if no diploma.
• 1 year experience in customer service.
• Experience in training and mentoring associates.

Responsibilities

• Lead and enable a team to deliver excellent customer service.
• Coach and train associates effectively.
• Supervise associates across departments when necessary.

Skills

Customer service experience

Retail environment experience

Team leadership

Cross-functional collaboration

Microsoft Office Suite

Education

High School Diploma or equivalent

Tools

Store computer systems

Job description

A leading home improvement retailer is looking for a Sales Floor Department Supervisor to lead a team focused on customer service and support. This position requires effective coaching, training, and the ability to manage multiple associates. Candidates should have extensive experience in retail and customer service. The role involves managing store operations and ensuring a safe environment for both employees and customers. This is an exciting opportunity to make a significant impact in a dynamic retail setting.