PRO Services Growth Specialist

Floor & Decor; Kissimmee (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Bonus opportunities

401k match

Stock purchase plan

Medical insurance

Vacation & holidays

Volunteer time off

Job summary

Floor & Decor seeks a PRO Services sales associate to build relationships with professional customers in the flooring space, supporting the PRO desk in-store, handling calls, orders, and escalations, and promoting the PRO Premier Rewards Program.

The role requires a High School diploma or equivalent, 1 year in contractor sales, strong communication, CRM experience, and bilingual abilities; travel up to 20% may be required; the position is hourly with potential higher starting pay based on

Qualifications

• High School diploma or equivalent; Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the dominant language in the locale is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO customers.
• Support the PRO desk in-store: calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate PRO customers and expand participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program and demonstrate the PRO APP benefits.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact across cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Travel to customer and PRO job sites with the Pro Services Manager to present Floor & Decor benefits when needed.
• Perform additional duties to achieve business objectives.

Skills

Retail contractor sales

Communication skills

CRM experience

Bilingual Spanish

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor seeks a PRO Services sales associate to build relationships with professional customers in the flooring space, supporting the PRO desk in-store, handling calls, orders, and escalations, and promoting the PRO Premier Rewards Program.

The role requires a High School diploma or equivalent, 1 year in contractor sales, strong communication, CRM experience, and bilingual abilities; travel up to 20% may be required; the position is hourly with potential higher starting pay based on