PRO Services Expert & Solutions Advocate

Floor & Decor; North Charleston (SC); Presencial; USD 17.000 - 24.000; Tempo integral

Benefícios oferecidos por esta vaga

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision, Life

Paid vacation and sick time

Paid holidays

Volunteer Time Off

Resumo da vaga

Floor & Decor is seeking a PRO Services-focused professional in North Charleston, SC to build trusted relationships with PRO customers and grow their business. Reporting to the PRO Services Manager, you will support in-store PRO activities, manage orders, and educate customers about PRO programs and financing.

You will collaborate with store teams, maintain product knowledge, and travel occasionally to PRO job sites to demonstrate Floor & Decor’s benefits and capabilities.

Qualificações

• High School diploma or equivalent; Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Experience with Salesforce / CRM software is a plus.

Responsabilidades

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• On occasion, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Conhecimentos

Strong written and verbalcommunication

Bilingual (Spanish or dominant store-t

Formação

High School diploma or equivalent

Associate Degree or higher is a plus

Ferramentas

Salesforce

Descrição da vaga

Floor & Decor is seeking a PRO Services-focused professional in North Charleston, SC to build trusted relationships with PRO customers and grow their business. Reporting to the PRO Services Manager, you will support in-store PRO activities, manage orders, and educate customers about PRO programs and financing.

You will collaborate with store teams, maintain product knowledge, and travel occasionally to PRO job sites to demonstrate Floor & Decor’s benefits and capabilities.