PRO Client Success & Sales Specialist

Floor & Decor; Bellingham (WA); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Job summary

Floor & Decor is seeking a PRO Services Associate to build strong relationships with PRO customers and help grow their business in our Washington market. You will support the PRO desk in-store, manage orders, provide follow-ups, and present the PRO Premier Credit Card and related credit solutions.

The role emphasizes excellent customer service, collaboration with store teams, and knowledge of Floor & Decor products. Travel up to 20% for customer/job-site visits may be required.

Qualifications

• High School diploma or equivalent; Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate PRO customers and expand their participation.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.

Skills

Communication skills

Bilingual (Spanish)

1 year in retail or wholesale

Education

High School diploma or equivalent

Associate degree or higher is a plus

Tools

Salesforce/CRM

Job description

Floor & Decor is seeking a PRO Services Associate to build strong relationships with PRO customers and help grow their business in our Washington market. You will support the PRO desk in-store, manage orders, provide follow-ups, and present the PRO Premier Credit Card and related credit solutions.

The role emphasizes excellent customer service, collaboration with store teams, and knowledge of Floor & Decor products. Travel up to 20% for customer/job-site visits may be required.