PRO Services Advisor for Flooring Pros

Floor & Decor; Pearland (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life ins.

Paid vacation and sick time

Job summary

Floor & Decor Holdings Inc. is hiring for a PRO Services-focused role in-store to build relationships with professional customers and grow their business.

The position reports to the PRO Services Manager and emphasizes understanding PRO market trends, collaboration with internal teams, and promoting the PRO rewards programs and credit solutions. The role requires a minimum high school diploma, with an associate degree or higher a plus.

Qualifications

• High School diploma or equivalent. Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills. Bilingual in Spanish a plus.

Responsibilities

• Execute the PRO Services Blueprint to deliver a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products and trains staff on selling process.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist PRO Customers in-store activities and travel to job sites as needed.

Skills

Communication skills

Bilingual (Spanish)

Sales experience

CRM experience

Education

High School diploma or equivalent

Associate degree or higher (plus)

Tools

Salesforce

Job description

Floor & Decor Holdings Inc. is hiring for a PRO Services-focused role in-store to build relationships with professional customers and grow their business.

The position reports to the PRO Services Manager and emphasizes understanding PRO market trends, collaboration with internal teams, and promoting the PRO rewards programs and credit solutions. The role requires a minimum high school diploma, with an associate degree or higher a plus.