Pro Experience Leader: Service & Operations

The Home Depot; Silver Spring (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading home improvement retailer in Silver Spring, MD seeks a Pro Experience Manager to oversee store standards, customer service, and staff training. The ideal candidate will have 1+ year of management experience, strong skills in customer focus and operational management, and the ability to work a flexible schedule. Responsibilities include managing the Pro area, ensuring safety compliance, and driving sales strategies. This is a full-time role with opportunities for leadership development.

Qualifications

• Must be 18 years of age or older.
• 1 year of relevant work experience in management.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Oversee customer service and Pro store standards.
• Manage daily Pro area inventories and service.
• Ensure safety compliance and training.
• Perform Manager on Duty responsibilities.

Skills

Customer Focus

Service Leadership

Coaching

Safety Compliance

Operational Management

Education

High school diploma or GED

Job description

A leading home improvement retailer in Silver Spring, MD seeks a Pro Experience Manager to oversee store standards, customer service, and staff training. The ideal candidate will have 1+ year of management experience, strong skills in customer focus and operational management, and the ability to work a flexible schedule. Responsibilities include managing the Pro area, ensuring safety compliance, and driving sales strategies. This is a full-time role with opportunities for leadership development.