Pro Experience Leader: Elevate Customer Service & Ops

The Home Depot; Ashland (VA); On-site; USD 65,000 - 87,000; Full time

Job summary

The Home Depot in Ashland, VA is seeking a Pro Experience Manager to lead the Pro department, coach the team, and ensure top-tier customer service and operational readiness. You will drive Pro signups, maintain Pro areas, and coordinate with Store Leaders to execute strategies that boost loyalty and on-time deliveries.

The role requires 1+ year of management experience in retail and a flexible schedule, including nights and weekends. A strong safety mindset is essential.

Qualifications

• Minimum age 18 and eligible to work in the United States.
• 1 year of relevant work experience, including management of people and retail operations.
• Ability to work a flexible schedule, including nights, weekends, and overtime.
• Knowledge of safety procedures and compliance in a retail environment.

Responsibilities

• Lead Pro department to minimize wait times and maintain Pro areas, signage, and products.
• Assist with recruiting, interviews, and performance coaching for Pro team members.
• Ensure safety procedures are followed and safety training completed.
• Perform Opening/Closing duties and support store readiness and daily priorities.

Skills

People management

Retail operations

Customer service

Safety compliance

Education

High school diploma

Job description

The Home Depot in Ashland, VA is seeking a Pro Experience Manager to lead the Pro department, coach the team, and ensure top-tier customer service and operational readiness. You will drive Pro signups, maintain Pro areas, and coordinate with Store Leaders to execute strategies that boost loyalty and on-time deliveries.

The role requires 1+ year of management experience in retail and a flexible schedule, including nights and weekends. A strong safety mindset is essential.