Pro Experience Leader: Retail Ops & Service

The Home Depot

Bridgeville (Allegheny County)

On-site

USD 65,000 - 90,000

Full time

11 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. This role focuses on executing store standards, enhancing Pro customer service, and ensuring timely deliveries while coaching associates on company policies and safety.

As MOD and Pro team collaborator, you will drive Pro strategy, maintain staffing, and lead initiatives with other store leaders to optimize customer experience and loyalty. A strong emphasis on safety and adherence to SOPs is essential.

Qualifications

1 year of relevant work experience, including management of people and retail operations.
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
Knowledge of safety procedures and SOPs.

Responsibilities

Customer Service / Experience: model service standards, coach associates, minimize wait times for Pro customers, ensure on-shelf availability.
People – Talent Acquisition & Training: assist with recruitment, ensure KD training is current, provide coaching and performance feedback.
Safety: enforce hazmat procedures and PPE use, maintain safe environments and correct hazards.
Opening & Closing Operations: perform MOD duties, coordinate with leadership for daily priorities and checklists.