Pro Experience Leader: Elevate Service & Ops

The Home Depot; Overland Park (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team in Overland Park. This role focuses on leading Pro customer service, optimizing department readiness, and executing SOP-driven operations to boost Pro Xtra signups and loyalty while ensuring timely deliveries.

As a Pro XM, you will coach associates, enforce safety standards, manage MOD responsibilities, and collaborate with Store Leaders to implement Pro strategies.

Qualifications

• Minimum 1 year of leadership experience in retail.
• Minimum 2+ years of related work experience.
• High school diploma or GED required.

Responsibilities

• Lead customer service to deliver a fast, accurate experience for Pro customers.
• Coach and train associates on policies, safety, and service standards.
• Ensure safety, SOP adherence, and hazmat procedures.
• Open/close operations and align with store priorities and SOPs.

Skills

People leadership

Customer service

Decision making

Communication

Conflict management

Talent development

Situational adaptability

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team in Overland Park. This role focuses on leading Pro customer service, optimizing department readiness, and executing SOP-driven operations to boost Pro Xtra signups and loyalty while ensuring timely deliveries.

As a Pro XM, you will coach associates, enforce safety standards, manage MOD responsibilities, and collaborate with Store Leaders to implement Pro strategies.