Pro Experience Leader: Elevate Service & Ops

The Home Depot; Elko (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

The Home Depot in Elko, NV is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee customer service, Pro area readiness, and operational processes, driving Pro loyalty, Xtra signups, and on-time deliveries.

You will coach associates, support recruitment, and enforce safety and SOPs while partnering with Store Leaders and Specialty Managers. A strong focus on training, performance coaching, and cross-functional collaboration is required.

Qualifications

• Minimum 1 year of relevant work experience in management of people and retail operations.
• Strong customer service and leadership skills.
• Ability to recruit, train, and develop associates while enforcing policies.

Responsibilities

• Customer Service / Experience: lead service standards, coach real-time interactions, minimize wait times for Pro customers.
• People: assist with recruitment, conduct interviews, ensure KD training is current, provide coaching and performance feedback.
• Safety: enforce hazmat procedures, safety checklists, and PPE usage; correct unsafe behaviors.
• Opening & Closing Operations: perform MOD duties, lead store kickoff meetings, ensure daily priorities and safety checks.

Skills

Customer service leadership

People management

Operations excellence

Safety compliance

Coaching & development

Education

High school diploma or GED

Job description

The Home Depot in Elko, NV is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee customer service, Pro area readiness, and operational processes, driving Pro loyalty, Xtra signups, and on-time deliveries.

You will coach associates, support recruitment, and enforce safety and SOPs while partnering with Store Leaders and Specialty Managers. A strong focus on training, performance coaching, and cross-functional collaboration is required.