Pro Experience Leader - Customer Service & Store Ops

The Home Depot; Champaign (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

The Home Depot in Champaign, IL is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, coach associates, and ensure swift, accurate customer service and merchandise readiness. You will partner with Specialty Managers and Store Leaders to drive Pro sales, signups, and on-time deliveries.

Responsibilities include managing opening/closing operations, safety compliance, staffing, and performance coaching while upholding company policies and safety standards.

Qualifications

• 2+ years of leadership and retail operations experience.
• High school diploma or GED required.
• Ability to work a flexible schedule including nights and weekends.
• Knowledge of home improvement industry preferred.

Responsibilities

• Lead customer service and Pro area to minimize wait times.
• Coach and develop associates on safety, policies and service.
• Oversee opening/closing procedures and MOD responsibilities.
• Collaborate with Store Leaders and Specialty Managers on Pro strategies.

Skills

Customer service

People management

Safety procedures

Coaching

Education

High school diploma or GED

Job description

The Home Depot in Champaign, IL is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, coach associates, and ensure swift, accurate customer service and merchandise readiness. You will partner with Specialty Managers and Store Leaders to drive Pro sales, signups, and on-time deliveries.

Responsibilities include managing opening/closing operations, safety compliance, staffing, and performance coaching while upholding company policies and safety standards.