Pro Experience Leader: Service, Safety & Ops

The Home Depot; Layton (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

The Home Depot in Layton, Utah is seeking a Pro Experience Manager (Pro XM) to lead the Pro customer experience, supervise the Pro department, and ensure fast, accurate service. You will work with the Pro team to drive sales, loyalty, and Pro Xtra signups while maintaining safety and SOP compliance.

You will coach associates, plan openings and closings, manage staffing to cover shifts, and partner with Store Leaders to deliver on-time deliveries and optimal merchandising.

Qualifications

• 1 year of relevant work experience in management of people and retail operations.
• Able to work a flexible schedule including nights, weekends, and overtime as needed.
• Legally permitted to work in the United States.
• Must be 18 years of age or older.

Responsibilities

• Lead customer service and coaching to model service standards and drive Pro customer experience.
• Actively manage the Pro area to minimize wait times and ensure cart, signage, and equipment availability.
• Walk the Top 10 Pro Classes daily to ensure on-shelf availability and address gaps with store leadership.
• Perform opening/closing duties and ensure safety SOPs and security procedures are followed.

Skills

Decision Quality

Self-Development

Situational Adaptability

Customer Focus

Develops Talent

Manages Conflict

Education

High School Diploma or GED

Job description

The Home Depot in Layton, Utah is seeking a Pro Experience Manager (Pro XM) to lead the Pro customer experience, supervise the Pro department, and ensure fast, accurate service. You will work with the Pro team to drive sales, loyalty, and Pro Xtra signups while maintaining safety and SOP compliance.

You will coach associates, plan openings and closings, manage staffing to cover shifts, and partner with Store Leaders to deliver on-time deliveries and optimal merchandising.