Pro Experience Lead — Service & Store Operations

The Home Depot; Roswell (NM); On-site; USD 60,000 - 90,000; Full time

Job summary

The Home Depot in Roswell, NM is seeking a Pro Experience Manager (Pro XM) to lead store standards, drive customer service, and oversee Pro operations. You will partner with the Pro team to boost sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate checkout and on-time deliveries.

As MOD when required, you will follow SOPs, train associates, manage safety, and work with Store Leaders to execute Pro strategies.

Qualifications

• 1 year of relevant work experience, including management of people and retail operations.
• Must be 18+ and legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime.

Responsibilities

• Customer Service / Experience: Model service standards and coach associates to ensure quick, accurate service for Pro customers.
• People: Assist with recruitment and training; monitor KD training and provide coaching and performance feedback.
• Safety: Enforce hazmat SOPs and safety guidelines; ensure safety training completion and correct unsafe conditions.
• Shared Manager on Duty: Lead opening/closing duties, coordinate with leaders to ensure store readiness and adherence to checklists.

Skills

People management

Customer service

Operations leadership

Retail experience

Education

High school diploma / GED

Job description

The Home Depot in Roswell, NM is seeking a Pro Experience Manager (Pro XM) to lead store standards, drive customer service, and oversee Pro operations. You will partner with the Pro team to boost sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate checkout and on-time deliveries.

As MOD when required, you will follow SOPs, train associates, manage safety, and work with Store Leaders to execute Pro strategies.