Pro Experience Leader: Service & Store Ops

The Home Depot; Fort Walton Beach (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team in Fort Walton Beach, FL. This role focuses on overseeing Pro customer service, department readiness, and operational processes to drive sales and Pro Xtra signups while ensuring accurate, efficient customer experiences.

Responsibilities include coaching associates, managing recruitment and training, enforcing safety policies, and executing opening/closing duties as MOD, in line with SOPs.

Qualifications

• 1 year of relevant work experience, including management of people and retail operations.
• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.

Responsibilities

• Customer service leadership: model service standards and coach on customer interactions.
• People: assist with recruitment input, training compliance, and performance coaching.
• Safety: enforce hazmat procedures, SOPs, and safety guidelines; intervene to correct unsafe practices.
• Shared Manager on Duty: lead opening/closing operations, ensure task completion and store readiness.

Skills

People management

Retail operations

Customer service

Leadership

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team in Fort Walton Beach, FL. This role focuses on overseeing Pro customer service, department readiness, and operational processes to drive sales and Pro Xtra signups while ensuring accurate, efficient customer experiences.

Responsibilities include coaching associates, managing recruitment and training, enforcing safety policies, and executing opening/closing duties as MOD, in line with SOPs.