Pro Customer Service/Sales

The Home Depot

Flemington (NJ)

On-site

USD 42,000 - 56,000

Full time

14 days+

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Job summary

A leading home improvement retailer is hiring for a full-time position on the Pro Customer Service/Sales Team in Flemington, New Jersey. This role involves delivering exceptional service to professional customers such as contractors and property owners, driving sales, and building relationships through expert product recommendations. Team collaboration is vital for achieving store goals, resolving delivery issues, and ensuring a safe work environment. Bilingual skills may be preferred based on customer needs.

Qualifications

Experience in customer service, especially in retail or sales.
Ability to meet sales goals and metrics.
Strong product knowledge and ability to make recommendations.

Responsibilities

Assist Pro customers with orders and product recommendations.
Collaborate with team members to maintain a safe environment.
Monitor inventory and execute sales initiatives.
Resolve delivery issues and communicate Home Depot’s advantages to customers.
Monitor inventory and uphold high standards of customer service and safety.

Skills

Customer relationship management

Sales strategies

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Key Details