Pro Customer Service/Sales

The Home Depot; Ellenwood (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer seeks dedicated team members for their Pro Customer Service/Sales Team in Georgia. This role focuses on providing exceptional service to professional customers, driving sales through product knowledge, and maintaining professional relationships. Key responsibilities include assisting customers at the Pro Desk, managing deliveries, and ensuring project success. Strong communication skills are a plus. Join a collaborative environment focused on achieving sales goals and upholding safety and service standards.

Responsibilities

• Deliver exceptional service to Pro customers including contractors and property owners.
• Drive sales by leveraging product knowledge and maintaining customer relationships.
• Assist in loading materials and managing deliveries.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services